{"id":3161,"date":"2021-05-29T07:59:36","date_gmt":"2021-05-29T12:59:36","guid":{"rendered":"http:\/\/transitobucaramanga.gov.co\/dtb\/?page_id=3161"},"modified":"2025-07-16T09:02:35","modified_gmt":"2025-07-16T14:02:35","slug":"informes-trimestrales-sobre-acceso-a-informacion-quejas-y-reclamos","status":"publish","type":"page","link":"https:\/\/transitobucaramanga.gov.co\/dtb\/transparencia\/planeacion-presupuesto-e-informes\/informes-trimestrales-sobre-acceso-a-informacion-quejas-y-reclamos","title":{"rendered":"Informes trimestrales sobre acceso a informaci\u00f3n, quejas y reclamos"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"fusion-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-breadcrumb-sep:&#039;\/&#039;;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><li class=\"fusion-breadcrumb-item awb-breadcrumb-sep awb-home\" ><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\" class=\"fusion-breadcrumb-link\"><span >Home<\/span><\/a><\/li><\/ol><\/nav><div class=\"fusion-title title fusion-title-1 fusion-title-center fusion-title-text fusion-title-size-one\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Informe de <span style=\"color: #34ba3d;\">Gesti\u00f3n<\/span> <span style=\"color: #34ba3d;\">y<\/span>\u00a0<span style=\"color: #32ba3d;\">Seguimiento<\/span> PQRS Oficina de Atenci\u00f3n al Usuario<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-shadow\" style=\"--awb-height:20px;--awb-amount:20px;background:radial-gradient(ellipse at 50% -50% , #e0dede 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-webkit-radial-gradient(ellipse at 50% -50% , #e0dede 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-moz-radial-gradient(ellipse at 50% -50% , #e0dede 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-o-radial-gradient(ellipse at 50% -50% , #e0dede 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);\"><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:14px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#747474;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#32ba3d;--awb-title-font-family:&quot;Barlow&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:14px;--awb-content-font-family:&quot;Barlow&quot;;--awb-content-font-style:normal;--awb-content-font-weight:500;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3161-1\"><div class=\"fusion-panel panel-default panel-0b08a1b03ee58cb87 fusion-toggle-has-divider\" style=\"--awb-title-color:#333333;--awb-content-color:#747474;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0b08a1b03ee58cb87\"><a aria-expanded=\"false\" aria-controls=\"0b08a1b03ee58cb87\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3161-1\" data-target=\"#0b08a1b03ee58cb87\" href=\"#0b08a1b03ee58cb87\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2025<\/span><\/a><\/h4><\/div><div id=\"0b08a1b03ee58cb87\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0b08a1b03ee58cb87\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2025\/07\/INFORME-GESTION-SERVICIO-AL-CIUDADANO-ENE-MAR-2025.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a marzo 2025<\/a><\/p>\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2025\/07\/INFORME-GESTION-SERVICIO-AL-CIUDADANO-ENE-JUN-2025.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a junio 2025<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-833f103797d77c595 fusion-toggle-has-divider\" style=\"--awb-title-color:#333333;--awb-content-color:#747474;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_833f103797d77c595\"><a aria-expanded=\"false\" aria-controls=\"833f103797d77c595\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3161-1\" data-target=\"#833f103797d77c595\" href=\"#833f103797d77c595\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2024<\/span><\/a><\/h4><\/div><div id=\"833f103797d77c595\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_833f103797d77c595\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2024\/04\/INFORME-DE_ATENCION_CLIENTE_-ENERO-A-MARZO_2024.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a marzo 2024<\/a><\/p>\n<p><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2024\/07\/INFORME-DE_ATENCION_CLIENTE_-ENERO-A-JUNIO_2024.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a junio 2024<\/a><\/p>\n<p><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2024\/10\/INFORME-DE-GESTION-CONSOLIDADO-ENE-SEP-2024.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a septiembre 2024<\/a><\/p>\n<p><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2025\/07\/INFORME-GESTION-SERVICIO-AL-CIUDADANO-ENE-DIC-2024.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a diciembre de 2024<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a09d105f5b2a5b80f fusion-toggle-has-divider\" style=\"--awb-title-color:#333333;--awb-content-color:#747474;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a09d105f5b2a5b80f\"><a aria-expanded=\"false\" aria-controls=\"a09d105f5b2a5b80f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3161-1\" data-target=\"#a09d105f5b2a5b80f\" href=\"#a09d105f5b2a5b80f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2023<\/span><\/a><\/h4><\/div><div id=\"a09d105f5b2a5b80f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a09d105f5b2a5b80f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2023\/04\/Informe-de-Gestion-de-Atencion-al-Usuario-\u2013-PQRS-\u2013-enero-a-marzo-2023.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a marzo 2023<\/a><\/p>\n<p><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2023\/07\/Informe-de-Gestion-de-Atencion-al-Usuario-\u2013-PQRS-\u2013-enero-a-junio-2023.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a junio 2023<\/a><\/p>\n<p><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2023\/10\/Informe-de-Gestion-de-Atencion-al-Usuario-\u2013-PQRS-\u2013-enero-a-septiembre-2023.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a septiembre 2023<\/a><\/p>\n<p><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2024\/01\/INFORME-DE_GESTION_ATENCION_CLIENTE_-ENERO-A-DICIEMBRE_2023.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al usuario &#8211; PQRS &#8211; enero a diciembre 2023<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1a802925fb876fdac fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1a802925fb876fdac\"><a aria-expanded=\"false\" aria-controls=\"1a802925fb876fdac\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3161-1\" data-target=\"#1a802925fb876fdac\" href=\"#1a802925fb876fdac\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2022<\/span><\/a><\/h4><\/div><div id=\"1a802925fb876fdac\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1a802925fb876fdac\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2022\/04\/Informe-de-Gestion-de-Atencion-al-Usuario-\u2013-PQRS-enero-a-marzo-2022.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a marzo 2022<\/a><\/p>\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2022\/07\/Informe-de-Gestion-de-Atencion-al-Usuario-\u2013-PQRS-abril-a-junio-2022.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; abril a junio 2022<\/a><\/p>\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2022\/10\/Informe-de-Gestion-de-Atencion-al-Usuario-\u2013-PQRS-enero-a-septiembre-2022.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a septiembre 2022<\/a><\/p>\n<p><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2023\/01\/Inf-de-Gestion-PQRS-enero-a-diciembre-2022.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; enero a diciembre 2022<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f32b31da4f18b378d fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f32b31da4f18b378d\"><a aria-expanded=\"false\" aria-controls=\"f32b31da4f18b378d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3161-1\" data-target=\"#f32b31da4f18b378d\" href=\"#f32b31da4f18b378d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2021<\/span><\/a><\/h4><\/div><div id=\"f32b31da4f18b378d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f32b31da4f18b378d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2021\/06\/Informe-de-gestion-de-Atencion-al-Ciudadano-Primer-Trimestre-2021.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; Primer Semestre 2021<\/a><\/p>\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2021\/05\/Informe-de-Gestion-Atencion-al-Usuario-abril.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; abril<\/a><\/p>\n<p><a role=\"link\" href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2021\/07\/Informe-de-Gestion-de-Atencion-al-Usuario-\u2013-PQRS-\u2013-Segundo-Semestre-2021.pdf\" target=\"_blank\" rel=\"noopener\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; Segundo Semestre 2021<\/a><\/p>\n<p><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2021\/10\/Informe-PQRS-III-Trim-2021-Atencion-al-Usuario..pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; Tercer Trimestre 2021<\/a><\/p>\n<p><a href=\"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-content\/uploads\/2022\/01\/Informe-de-Gestion-de-Atencion-al-Usuario-\u2013-PQRS-CuartoTrimestre-2021.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Informe de Gesti\u00f3n de Atenci\u00f3n al Usuario &#8211; PQRS &#8211; Cuarto Trimestre 2021<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3054,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3161","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-json\/wp\/v2\/pages\/3161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-json\/wp\/v2\/comments?post=3161"}],"version-history":[{"count":28,"href":"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-json\/wp\/v2\/pages\/3161\/revisions"}],"predecessor-version":[{"id":11318,"href":"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-json\/wp\/v2\/pages\/3161\/revisions\/11318"}],"up":[{"embeddable":true,"href":"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-json\/wp\/v2\/pages\/3054"}],"wp:attachment":[{"href":"https:\/\/transitobucaramanga.gov.co\/dtb\/wp-json\/wp\/v2\/media?parent=3161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}